Jive Social Media Engagement

Jive Social Media Engagement

Crank up the volume. Customers are talking. Jive's social media tools help you listen, measure, and engage.

For some companies, a social business strategy starts with or focuses entirely on conversations occurring across social web. Jive has you covered with our best-in-class social media monitoring and engagement solution. It's built with three things in mind:

• Ease and intuitiveness. No special skills required. Any team -- marketing, service, R&D, sales, etc. – can use Jive to achieve their business imperatives.
• Facebook and Twitter. Get the best monitoring and engagement product capabilities on the market with the social applications that matters most.
• Limitless queries. With Jive you get an unlimited number of searches and results. It's like having unlimited cell phone minutes.

Listening

Jive provides unparalleled access to the conversations and people influencing your brand on a daily basis, with a model that encourages use – unlimited searches and unlimited results. In total, Jive is monitoring well over 100 million sources from across the social web, from mainstream online news sites, to blogs, communities, video, and image sites.

Jive is one of a handful of companies in the world to be tapping into the full Twitter firehose. That means Jive customers get real-time access to Twitter's complete data stream.

With Jive you can monitor Facebook open groups and fan pages by either specific keyword searches, or by pulling in every conversation on your fan page into your social media console.

Engaging

While monitoring is critical, it's just the first step. With Jive, your team can assign who should respond, prioritise the criticality and categorise everything. Not only does Jive make it simple and intuitive to engage, you can do it all from the social media console — no need to jump out to Twitter or to Facebook to respond. Because all interactions occur within Jive and are well archived, companies can confidently maintain easily accessible records.

Measuring

Ultimately, driving key decisions comes down to being able to understand and interpret trends relevant to the decisions at hand. Jive delivers on all fronts, including generating reports and interpreting results in real-time to find out what works for your brand voice. Internally, you can track your team’s engagement with the social web by viewing who is engaging, how often and what type of situation the engagement is related to (service, lead, etc.).

Drive Key Decisions

The team community is now the central place where virtual, topic-specific "war rooms" engage the broader team and facilitate collaborative decision-making. Your colleagues will have the ability to view all the observations on the Observation Wall as well as the consolidated trend Viewpoints, plus they can add their comments, thoughts, and opinions. All of this discussion now contributes to the organization knowledgebase and can be easily referenced by colleagues in the future. For example, it will be easy for new employees to understand why a decision was made or marketers to find ways that similar instances were handled.