The ShoreTel system is a fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are over. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class.

ShoreGear™ Voice Switches

Call management is provided by ShoreGear Voice Switches. They are highly reliable, intelligent devices that unify communications across multiple enterprise locations - increasing employee productivity and boosting customer satisfaction.

ShoreWare™ Director

ShoreWare Director is a browsed-based network management tool that provides a single management interface for all voice applications across all locations. When you add a new user on the ShoreTel system, the user gets an extension, a mailbox, an auto-attendant profile, can be added to an ACD group, and even gets an email to download their desktop software - all from a single management screen. This eliminates the confusion caused by multiple PBXs, multiple voice mail systems, multiple automated attendants, and multiple ACD systems - all with their multiple management interfaces.

ShorePhone™ Telephones

ShoreTel offers a wide range of telephones to provide the right solution for each application - be it an executive, executive assistant, operator, ACD agent or supervisor, or general office user. ShoreTel phones provide end users the features and quality they demand. And ShorePhones are pre-configured to match the ShoreTel system to eliminate configuration issues during installation.